Privacy Policy
Last updated: July 31, 2026
This Privacy Policy describes how lumixbex (lumixbex společnost s ručením omezeným) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly in compliance with applicable data protection laws.
Who We Are
We are an automotive service provider specializing in timing belt and water pump replacement services in Ostrava, using original equipment manufacturer (OEM) parts. As the data controller, we are responsible for the personal information you provide when you contact us, request a quote, or use our services.
Information We Collect
We collect personal information in several ways:
- Contact information: name, email address, and phone number when you reach out to us
- Service information: vehicle details and service history when you request our services
- Usage data: information about how you interact with our website, including IP address, browser type, and pages visited
- Cookies and tracking data: information collected through cookies and similar technologies to enhance your browsing experience
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: when you voluntarily provide information through contact forms or service requests
- Legitimate interests: to improve our services, prevent fraud, and ensure website security
- Legal obligation: to comply with applicable laws and regulations
- Contract performance: to fulfill service requests and maintain service records
How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to your inquiries and providing customer support
- Processing and fulfilling your service requests
- Sending service-related updates and appointment reminders
- Improving our website functionality and user experience
- Analyzing usage patterns to enhance our services
- Complying with legal obligations and preventing fraudulent activity
Data Retention
We retain your personal information for specific periods based on the type of data and our business needs:
- Contact form inquiries: up to 24 months after the last interaction or service completion
- Service records and customer information: up to 36 months to ensure warranty coverage and service history accuracy
- Website analytics and cookie data: up to 14 months for statistical and improvement purposes
- Server logs and technical data: up to 12 months for security and troubleshooting purposes
- Marketing communications: retained until you unsubscribe or request deletion
Your Privacy Rights
You have the following rights regarding your personal information:
- Right of access: request a copy of the personal information we hold about you
- Right to rectification: request correction of inaccurate or incomplete information
- Right to erasure: request deletion of your personal information, subject to legal obligations
- Right to restrict processing: request limitations on how we use your data
- Right to data portability: receive your information in a structured, machine-readable format
- Right to object: opt-out of certain processing activities, including marketing communications
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us understand how you use our site, remember your preferences, and deliver targeted content. We use both session-based and persistent cookies. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled. For detailed information about our cookie practices, please refer to our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and restricted access to sensitive data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.
International Data Transfers
Our services are provided within the Czech Republic and European Union. If your information is transferred outside the EU, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection regulations.
Supervisory Authority
You have the right to lodge a complaint with the competent data protection authority. In the Czech Republic, this authority is the Office for Personal Data Protection (Úřad na ochranu osobních údajů). You can contact them if you believe we have violated your data protection rights.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our services following the posting of revised Privacy Policy means you accept and agree to the changes.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: